Managing Direct Debit Schedules
Managing the direct debit schedule for a customer in SchemeServe is very straightforward.
It's important to note that any changes you make to a direct debit schedule are then e-mailed directly to the customer as fresh copy of their direct debit instructions. They are also e-mailed to the customer's bank – cancelling the existing direct debit and setting the new one up.
About Setting Direct Debit Schedules
Direct Debit payments are collected on the same day of every month. You can alter or set up these payments easily in SchemeServe.
Important Note: Take care when choosing collection dates. If possible do not set collection dates to the 29th, 30th or 31st of any month.
This is because February has 28 days in most years, and other months have only 30 days. If you set your collection date, for example; to the 31st August. When September comes to an end there is no 31st day – SchemeServe does not process the debit on the 30th instead the next payment will be taken on 31st October.
We strongly recommend that regular payments are made on the 1st of each month to avoid this issue.
Managing Debit Schedules
- Log in to SchemeServe
- Click on the Cases Tab
- Find the Case
- Click the View Button to open the Case
- Click the Money Tab
- Click the Create New Schedule Link to set up a New Direct Debit
- OR if a Direct Debit is already in place you can Change Payment Dates, Amounts and/or Cancel the Current Schedule
- Click the Save Link to set up the new schedule and send the documents associated with the Direct Debit