Refunding a Payment on a Case
Refunds on individual cases are performed on the Money tab in the Case View screen.
To perform a refund, click on the payment in the list and you will be presented with the following screen. If you are allowed to perform a refund, a Refund button will be shown and clicking on it will ask you for the refund amount.
Enter the amount to be returned and click Send.
For card payments, the refund will be processed via SagePay, and you may see some SagePay screens.