Difference between revisions of "Preventing mail being marked as spam"

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== How to prevent SchemeServe mails being marked as spam ==
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== How to prevent your SchemeServe e-mails from being marked as spam ==
  
  
=== Creating an SPF record ===
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Spam is a big problem for e-mail users and most of the major e-mail providers work hard to filter out Spam mail before the recipient receives it. However, sometimes they filter out e-mail that the user wants to see because of the volumes of mail sent from an address or because they are uncertain of the validity of the e-mail address of the sender.
  
At ADM we work with e-mail providers and hosting companies to ensure that we get the highest success rates possible when delivering your e-mails.
 
  
If you are sending mail from SchemeServe from a custom domain name, you will need to create the following SPF record in order to prevent some mail providers marking your mail as spam (e.g. AOL).
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The way SchemeServe works to prevent your mail from being marked as spam is to use something called an SPF record.
  
To see whether you are using a custom domain name for your mail or to set one up, sign in to SchemeServe and visit Admin > Website > Domains & Email.  If your default email addresses do not include 'schemeserve.com' then you are using a custom domain name and will need to create an SPF record.
 
  
To do so you should email the person that controls your domain name (e.g. Names.Co, 123-reg, GoDaddy or Easyspace) with the following message...
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An SPF record is a “Sender Policy Framework (SPF) record” and it works by creating a certificate that shows your e-mail is actually coming from the domain it says it is from.
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We have created an SPF record for all SchemeServe sites that are using the “Schemeserve.com” domain name. However, if you are using a custom domain you will need to create an SPF record with your domain name provider.
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''E-mail your domain name provider including the following message:''
  
 
  Please create the following SPF DNS txt record for my domain name(s) DOMAINNAME.COM, DOMAINNAME2.COM, DOMAINNAME3.COM, etc.:
 
  Please create the following SPF DNS txt record for my domain name(s) DOMAINNAME.COM, DOMAINNAME2.COM, DOMAINNAME3.COM, etc.:
 
  v=spf1 a mx ptr a:smtp.schemeserve.com include:schemeserve.com ~all
 
  v=spf1 a mx ptr a:smtp.schemeserve.com include:schemeserve.com ~all
  
Once your domain name provider has followed those instructions the new record should normally take effect within 24 hours.
 
  
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It can take up to 24 hours following your hosting provider making the changes for them to be active with all e-mail providers.
  
  
=== Checking whether your domain already has the correct SPF record ===
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== Checking to see if your domain name has the correct SPF record ==
  
You can check whether your changes have taken affect at any time using the tool here: http://www.kitterman.com/spf/validate.html
 
  
Just enter your domain name (without the 'www') and click 'Get SPF record (if any)'.
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There is a very useful tool for checking the SPF record of your domain and it's free to use. Just visit:
  
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http://www.kitterman.com/spf/validate.html
  
=== Further tips and advice ===
 
  
There is a very useful guide published by AOL - whose users are notoriously difficult to email via software - which you can find at the URL below.  It contains a list of instructions you should follow to ensure you are doing everything right for your own domain names:
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#Then enter your domain name – don't include the www. part of the address
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#Then click “Get SPF Record (if any)”
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== Further Tips and Advice ==
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While the popularity of AOL as an e-mail provider has dwindled it should be noted that their spam filters are particularly hard to navigate. If you are having problems reaching an AOL user's e-mail please visit this link and follow the instructions within:
  
 
http://postmaster.aol.com/Postmaster.Troubleshooting.php
 
http://postmaster.aol.com/Postmaster.Troubleshooting.php
  
A more general page can be found here with additional information:
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You can also find more general advice about AOL e-mail accounts here:
  
 
http://webmaster.info.aol.com/
 
http://webmaster.info.aol.com/

Revision as of 06:39, 17 December 2012

How to prevent your SchemeServe e-mails from being marked as spam

Spam is a big problem for e-mail users and most of the major e-mail providers work hard to filter out Spam mail before the recipient receives it. However, sometimes they filter out e-mail that the user wants to see because of the volumes of mail sent from an address or because they are uncertain of the validity of the e-mail address of the sender.


The way SchemeServe works to prevent your mail from being marked as spam is to use something called an SPF record.


An SPF record is a “Sender Policy Framework (SPF) record” and it works by creating a certificate that shows your e-mail is actually coming from the domain it says it is from.


We have created an SPF record for all SchemeServe sites that are using the “Schemeserve.com” domain name. However, if you are using a custom domain you will need to create an SPF record with your domain name provider.


E-mail your domain name provider including the following message:

Please create the following SPF DNS txt record for my domain name(s) DOMAINNAME.COM, DOMAINNAME2.COM, DOMAINNAME3.COM, etc.:
v=spf1 a mx ptr a:smtp.schemeserve.com include:schemeserve.com ~all


It can take up to 24 hours following your hosting provider making the changes for them to be active with all e-mail providers.


Checking to see if your domain name has the correct SPF record

There is a very useful tool for checking the SPF record of your domain and it's free to use. Just visit:

http://www.kitterman.com/spf/validate.html


  1. Then enter your domain name – don't include the www. part of the address
  2. Then click “Get SPF Record (if any)”


Further Tips and Advice

While the popularity of AOL as an e-mail provider has dwindled it should be noted that their spam filters are particularly hard to navigate. If you are having problems reaching an AOL user's e-mail please visit this link and follow the instructions within:

http://postmaster.aol.com/Postmaster.Troubleshooting.php


You can also find more general advice about AOL e-mail accounts here:

http://webmaster.info.aol.com/